Frequently Asked Questions


Q: What synthetic material do we use in our products?

A: We use Genuine BioThane® in all our products that we manufacture unless otherwise noted.

Q: What is BioThane®?

A:
BioThane® is the brand name of all coated webbing products made by BioThane® Coated Webbing Corp and its former subsidiary Bio Plastics Company. It’s basically a polyester webbing with a Thermoplastic Polyurethane (TPU) or Polyvinyl Chloride (PVC) coating that makes it more durable, waterproof and easy to clean.

Q: Is BioThane® better than leather?

A: BioThane® is more durable, cleanable, stronger and easier to maintain. It is also readily available in different colors. Read more about BioThane® Straps vs Other Straps.

Q: Does the coating add strength?

A: No. The tensile strength comes from the polyester webbing inside.

Q: How strong is the webbing?

A: We have three different standard webbings that are commonly used. See BioThane® coated webbing.. If there is a particular strength you need, go to GET IN TOUCH and or call us.

Q: Does synthetic hurt the animals?

A: Not any more than leather!

Q: How do I clean the harness, bridles, halters etc.?

A: Warm water and soap usually work well. You also can dab with a small amount of rubbing alcohol.

Q: What do you mean trim color?

A: Trim Color is actually a strap that is in any color that you select. If you didn’t select a color the strap would be black as the standard color.

Q: How can I become distributor?

A: You can discuss becoming a distributor with Yonie by going to GET IN TOUCH!

Q: Do you hold clinics or seminars?

A: We can provide various HOW TO CLINICS if requested. Contact Yonie for more information by going to GET IN TOUCH. Please leave specific information on what, when, where and the type of clinic you would be interested in.

Q: Do you have Gift Certificates?

A: We plan to have this service available in 2014!

Q: How does PayPal® work?

A: PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card or bank account. To make a PayPal purchase, select PayPal during checkout and choose your method of payment. Your funds are transferred immediately and securely.

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

Q: Can I return my merchandise purchased with PayPal® from YONIES.com?

A: YES! If you desire to return an item or items please utilize our Return Policy on the home page to ensure that all procedures are followed. Once your item is received and approved Yonies can credit your PayPal account.

Q: How do I contact PayPal® Customer Service?

A: For the fastest response, you may access the user-friendly Help Center on PayPal.com. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone: Customer Service: 1-402-935-2050 (a U.S. telephone number) 4 a.m. – 10 p.m. PT, Monday through Friday, or 6 a.m. – 8 p.m. PT, Saturday and Sunday.

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