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Yonies Orders may be returned for a full refund before the items are shipped. All others see the information below.
Return Policy
- The original manufacturer's box or boxes are unopened.
- We are notified within 10 days from date of delivery.
- A required 15% restocking fee on each item returned.
- The return shipping is provided by the customer.
- The orignal shipping is nonrefundable.
- All items double-boxed, with the original manufacturers' boxes
being on the inside.
Please call Yonies immediately, if you plan to return an item.
After issuing a return tracking number, we will guide you through the return process.
If the wrong items were sent, due to our error, we will cover the return shipping charges.
Once the items are returned we will ship out the correct replacement(s).
If the shipping is more on the correct item, the difference will be covered by the customer.
In the cases where the shipping is less on the correct item, we will refund the difference.
Shipping charges otherwise are nonrefundable.
We cannot accept returns on certain items, including:
Any large televisions over and including 27 inches.
Any product that has been tampered mechanically.
Any product missing the serial number or UPC.
Please contact us immediately, if goods arrived damaged, due to shipping or otherwise.
Don't open the item or box further then you have. It is a good idea to photograph the box.
We will instruct you on returning the item and work quickly to resolve the situation.
If you receive a defective product please contact the manufacturer immediately.
The manufacturer will instruct you where to ship the item.
We are a warehouse, all product warranties are through the manufacturer.
Most manufacturers will cover the cost of shipping for a defective product.
This different for every manufacturer and not guaranteed.
If we experience numerous complaints about a particular manufacturer
we will review their history, dropping the vendor/manufacturer from our site when it is
justified. If you continue to have issues with the return please contact us.
We will try to assist you with the matter, but are not officially involved in any part of the return process.
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